To see the details of your orders, head to the “Reports” section of the Orders app. Under “History”, you’ll be able to see a summary of the orders placed with their corresponding dates, times, order codes and totals.
Please send us a message by clicking on the “Help and resources” button in the Profile section of the Orders app.
The invoices are sent to the email you facilitated to Glovo. If you are not receiving them, make sure to check the “invoicing email address” registered in the Orders app.
If you didn’t find the invoice on your email inbox, you can download it from the Reports section on the Orders app or you can send us a message by clicking on the “Help and resources” button in the Profile section of the Orders app.
If you don’t have any pending debt with Glovo, you can send us a message by clicking on the “Help and resources” button in the Profile section of the Orders app. Otherwise, please ensure to settle it first so that we can help you. While contacting us, make sure to attach the documentation that acknowledges you as an owner of the new tax number and the bank account.
Before reporting an issue, make sure you checked our financial guide. If it doesn’t help to solve your question, you can send us a message by clicking on the “Help and resources” button in the Profile section of the Orders app.
Generally, all the orders that were accepted by you will be paid as a delivered order (commission applies), since we consider that you already started preparing it as soon as you accepted. If you have doubts, you can refer to the History section on the Orders app.
If the order appears with a red X icon (canceled) and shows its full price, it means that you will be paid. If the order price is 0, you won’t be compensated by this order and no commission will be charged either.
Usually, payments are done some days after the invoice is sent. Depending on the country, you can work under bi-weekly or weekly invoice cycles. Make sure to check this information on your contract and in the invoice. Those dates could be affected by bank holidays being delayed up to 3 working days.
The payments are made by bank transfer to the bank account you registered with us when signing the contract with us or through the Mobile Money(MOMO) number you registered with us.
Usually, payments are done some days after the invoice is sent. Those dates could be affected by bank holidays, being delayed up to 3 working days. If you still think there is an issue with your payment, please send us a message by clicking on the “Help and resources” button in the Profile section of the Orders app. Please remember to include in your message the order’s period you refer to.
For additional details on refunds charged to you, you can refer to the History section of the Orders app and search for the order you want to check. There you will find the products that were refunded and the reason why.
