Orders app & devices archivos - Ghana

Orders app & devices

Orders app

The Orders app is the tool that allows you to manage your orders on Glovo and more specifically to:

  • Receive and accept orders
  • Check orders details
  • Deactivate unavailable products
  • Deactivate the store if it’s closed
  • Access the order history
  • Contact Glovo for ongoing orders

Note: Partners that connect through the Android app, will be able to receive important updates and notifications directly on your phone or tablet (only available in some countries).

To log into your account, access the Orders app from the device that better suits to your business:

  1.  From your Glovo Sunmi device. This is our own device that you can use to receive Glovo orders with its embedded printer for tickets.
  2. By visiting the web partners.glovoapp.com available in any browser of a tablet, mobile or desktop.
  3. By downloading the android app (Glovo Partners: Orders) on Google Play (only available in some countries)

In the Profile Section of the Orders app, you’ll be able to find three types of contacts. It is important to always keep them updated as it will ensure that you and any other employee at your store receive the right information from Glovo:

  • Operations Contact (can be viewed and modified via the Orders app and Manager Portal)
    This is the person located at the store managing the day-to-day business. Generally, it’s the store manager. However, you can also add an additional email of a store employee.
    This contact will receive:

– Responses from our Partner Support team to the messages you or your team send us through the Orders app.
– Operational communications such as information about new Orders App features, holiday reminders, guides on how to use the Orders app, etc.
– Calls about any matters regarding ongoing orders.

  • Business Contact (can be viewed via the Orders app and modified via Manager Portal only)
    This is the key decision maker for the business. It might be the business owner and/or another person in charge of managing the overall business, not necessarily located at the store.
    This contact will receive:

– Business-related information, such as performance reports or marketing promotions.
– Relevant communications shared with the daily Operations contact for visibility.

  • Invoicing Contact (can be viewed via the Orders app and modified via Manager Portal only)
    This is the person/people in charge of invoicing and payments.
    This contact will receive:

– Invoices and any other information regarding the invoicing process and payments.

Note: You can add up to two different email addresses for each type of contact. Also note that the same person can be added to different types of contacts.

Troubleshooting

If your device is not receiving orders, firstly make sure that it is correctly connected to wifi by accessing the device’s quick settings.

Secondly, try to use a different connection device such as the hotspot of a smartphone for example.
If you are still having issues connecting your device to the wifi, send us a message by clicking on the “Help and resources” button in the Profile section of the Orders app.

If you’re having booting issues, try restarting the device. To do this, try pressing and holding down the Power and Volume Up key buttons simultaneously until the device turns off. Then press the Power button once more to turn on the device.

If the problem persists, send us a message by clicking on the “Help and resources” button in the Profile section of the Orders app.

First, verify that the device is properly connected to WiFi. To do so, access the device’s Quick Settings menu by swiping downwards from the top of the screen and tapping on the Settings icon located in the top right-hand corner. Tap on WiFi and verify that your network status is showing as Connected.

If the Orders app continues to display the error message “Web page not available”, close all active apps. To do so, tap on the Recent Apps icon located at the bottom of the screen and then select the Broom Icon to close all active apps. Relaunch the Glovo Orders app. If the problem persists, send us a message by clicking on the “Help and resources” button in the Profile section of the Orders app.

If your Glovo device is not working, send us a message by clicking on the “Help and resources” button in the Profile section of the Orders app.

Access the device’s Quick Settings menu by swiping downwards from the top of the screen and tapping on the Settings icon located in the top right-hand corner. Tap on Volume Keys Custom and disable it by tapping on the switch. The switch should turn gray as shown below (that means it’s deactivated).

Verify that the device’s volume is set to maximum by pressing the Volume Up key located on the side of the device. The orange volume bar must be set to maximum as shown below.

Head to the Quick Settings menu once more by swiping downwards from the top of the screen and tap on the Settings icon located in the top right-hand corner. Tap on Sound. Both the Media volume and Notification volume bars should be set to maximum by sliding them to the right.
If the problem persists, send us a message by clicking on the “Help and resources” button in the Profile section of the Orders app.