Follow this steps to manage your orders
Receive an order.
Review and accept the order.
Print the ticket. You can print the ticket with the Glovo Sunmi or with your own device.
Prepare the order.
Did you realize that you run out of a product that was just ordered to you?
If you forgot to deactivate a product that you run out of and the customer already made an order, please call him/her to offer an alternative. If the customer accepts, you can modify the order straight from the Orders app. Otherwise, if the customer wishes to cancel, please contact Partner support to cancel the order. Read more on how to edit products here.
Push the “Mark as ready” button once the order is prepared and ready to be collected. After pressing the button, the courier will be notified that the order is ready to be collected.
By using the “Mark as ready” button you will be able to:
-Deliver orders quicker and improve user satisfaction as a result.
-Ensure the food arrives warm to the customer.
-Reduce the waiting time for couriers and therefore the number of couriers waiting in your store to collect orders.
-Utilize couriers more effectively so that there are more couriers available when you need them.
Note: The “Mark as ready” button is not yet activated in all cities
If you have your own couriers and you are using Glovo only to receive additional orders, please click on the “Dispatched to courier” button once you’ve handed over your order to your courier. Then the order will automatically move into the “Delivered” section. If you don’t click on this button, the order will continue to be displayed in the “accepted” section for the next 2 hours.
The courier will arrive at your store to pick up the order.
Orders are identified with a 3-digit number pick-up code. This code is prominently displayed for each order in the Orders section of the Orders app as well as on the upper side of the printed tickets. For any other matters other than the pick-up, please keep referring to the original Order ID code, which is the unique identifier of each order.
Deliver the order to the courier.