First Steps archivos - Uganda

First Steps

What you can do from the Orders app?

The Orders app is the tool that allows you manage your store and orders on Glovo. Is displayed on the screen of the device that you use to manage your Glovo orders and allows you to:

  • Receive your orders.

  • Deactivate unavailable products.

  • Deactivate your store if you’re closed.

     

  • Update your store’s opening and closing hours.

  • Update your contact details (for each location)

  • Access your order history and Invoices

  • Print tickets (if you have a Glovo Sunmi or your own device/printer).

  • Contact our Support Team

Note: Partners connecting through the android app will be able to receive important updates and notifications directly on their mobile phone.

Connect to the Orders app

To connect to Glovo, access the Orders app. You can do so by:

  • Downloading the android app on Google Play.

    * this option may not be available in your country yet, we’re working on it!

  • Accessing it directly from the Glovo Sunmi device, which is the device used by some Partners to receive Glovo orders – it consists of a tablet with an embedded printer to print order tickets.

  • Visiting the website partners.glovoapp.com available in the browser of any tablet, mobile or desktop.

In case that your operations are channeled via API, refer to our API Guideline to view the scope of our features, their constraints and a better understanding of how the process is defined.

Note: Partners downloading to the Android version of the Orders app will be able to receive important updates on orders by enabling push notifications on their mobile phone or tablet.

Log in to the Orders app

To login to the Orders app enter the credentials we sent you via email during the onboarding in the fields “Email” and “Password”, and click on “Login”.

If you forgot your password, you can reset it by clicking on “Forgot your password?” (this only works if you are using the email address where you can receive communications). If you experience any issues logging in or recovering your password, please call our Partner Support team.

Connect to the Manager Portal

You can access the Manager Portal by:

Visiting the website managers.glovoapp.com available by using any browser of a desktop (recommended option), tablet, or mobile device.

What can you do within the Manager Portal?

From the Manager Portal you will be able to access the key tools for managing and growing your business from a single place:

  • Dashboard: Monitor the sales, operational, performance metrics to run your business, keep your customers happy and take informed decisions.

  • Menu Manager: Edit your menu/catalog and keep your inventory up to date whenever you need it.

  • Order history: Check the full history of the orders received in your store. You’ll be able to understand the issues such as refunds, bad ratings and cancellations and the payment method

  • Invoices: Review and download all the Invoices and Credit notes generated for your store.

    * This section may not be available in your country yet, we’re working on it!

  • Promotions: Create, control and review your promotions performance in an easy and quick way.

  • Store settings: Keep your schedule and working hours up to date and plan holidays and closing days to avoid cancellations.

And many more features that are on the way!

How to create your Manager Account

The first time you are accessing the Manager Portal, you’ll have to first log in with your Orders app credentials (email and password).

Once you have logged in you will see a pop-up inviting you to create your Manager account.

Please follow these steps to create an account:

Select the email you want to use to create your account:

A. If you select the business or invoicing email account you have provided to us during the onboarding process:

  • Confirm you want to use that email to create a Manager account
  • Check the inbox of the account selected
  • Click on the link within the email received to verify your email address by clicking on ‘Set credentials’
  • Define your password and PIN

B. If you select the Operator account you have been provided with via email during the onboarding:

  • Confirm you want to use that email to create a Manager account
  • Check the inbox of the account selected
  • Click on the link within the email received to verify your email by clicking on ‘Confirm email’

Log in to the Manager Portal

To access the Menu Manager go to managers.glovoapp.com and log in with your Glovo Partner credentials. You can access the Menu Manager from your mobile device or desktop.

Note: If Manager Portal is not available yet for your store and you support updating your Menu, please send us a message by clicking on the “Help and resources” button in the Profile section of the Orders app with your request. Please remember to request menu changes at least 7 days in advance.

Devices

To manage your store and orders with Glovo you need to access the Orders app. You can do it by downloading the Android App in Google Play, from your Glovo Sunmi device or by visiting the website partners.glovoapp.com

If you have received the Glovo Sunmi device from Glovo to manage your orders, make sure to configure it correctly.

How to set up your Glovo Sunmi device?

  • Plug the device into a power outlet.

  • Turn the device on by pressing on the small power button (1*) located on the side of the device for a few seconds.

  • Set the language.

  • Set the time zone.

  • Go to “Settings” and connect the device to your Wi-Fi network. Click on WiFi, select your network, enter the password and pres “Connect”.
    The device will set itself up automatically and will take you directly to the device’s Home screen.

  • The device will set itself up automatically and will take you directly to the device’s Home screen.

  • Press on the Glovo Partners icon and enter your credentials.

  • Before introducing your login details, make sure that the printer is on the highest volume setting by pressing the Volume Up (2*) button.

  • We recommend that you never turn the printer off – always make sure it’s connected to a power source.

How to connect the SIM Card?

  • Once you have inserted the SIM card in the drawer, open the settings of your device. Just click on the wheel symbol on the main screen.

  • In the “Wireless and Networks” section click on “Other” > “mobile networks” and click on “Data Roaming” to enable data roaming (the button must be orange).

  • Once data roaming is enabled, click on “Access Point Names” and click on the “+” (plus) symbol at the top right.

  • In the “Name” section write “Suop” and click on “OK”.

  • In the “APN” section write “inet.es” and click on “OK”.

  • In the “Authentication Type” section, select PAP or CHAP.

  • In the “APN type” section write “default, supl” and click on “OK”.

  • In the “MVNO type” section select “SPN”.

  • When you have done this, click on the three dots at the top right and select “Save”.

  • Finally, select the “Suop” option, the circle next to it should be orange.

Tutorials & Tips

Discover our tutorials, advice, and educational resources for Partners