Help & FAQs

Depending on the device you are using, here are the steps you need to take:

1. Sunmi device –> The GoDroid app will appear automatically. You need to click on the new app, and you will be logged in.

2. Other Android devices –> You will receive an email with your new login email address on the day of the transition to GoDroid. Download the app by following this link, set a password, and log in to the app.

📝 Note: Make sure to have at least 500 MB of memory on your device to be able to use the GoDroid app. For example, you can delete a Google Chrome application, by selecting “Settings → App→ Google Chrome → Uninstall”. 

3. Other non-Android devices: GoDroid works only on an Android device, so make sure to have one before the launch of the app or contact our support team to receive Glovo’s Sunmi device.

If you encounter any issues with the login, contact our support team by calling +254 20 5002062, sending a Whatsapp to + 254207609476, or through the “Help” section of your Manager Portal, and they will help you.

Once you have logged into the GoDroid app, refer to this article to learn how to use this platform.

Remember that you need to have at least 500 MB of memory on your device to be able to use the GoDroid app. After you check it and you do have enough storage space but the app is still not there, please contact our support team by calling +254 20 5002062, sending a WhatsApp to +254207609476, or sending us a message through the “Help” section in the Manager Portal. Make sure to prepare the serial number of your Glovo device that you will find on the back next to the barcode.

If you use the Sunmi device, the GoDroid app will appear automatically. You just need to click on the new app, and you will be logged in.

If you have any other Android device, you can download the app by following this link.

The GoDroid app was designed specifically for Android users to ensure the best features and functionalities. 

If you don’t have an Android device to use the GoDroid app, reach out to your account manager or our support team through the “Help” section of your Manager Portal. They will guide you through the available alternatives and organize a delivery of Glovo’s Sumni device to connect to the new app.

You will receive an email with your new login email address on the day of the transition to GoDroid. Make sure to set a password that you will remember, otherwise, you would need to reset the password again.

If you haven’t received the email with the credentials or forgot them, contact our support by calling +254 20 5002062, sending a WhatsApp to +254207609476, or through the “Help” section of your Manager Portal.

There are multiple reasons why your Glovo Sunmi device or GoDroid may not be working. Here is what you can do:

1. Make sure your device is connected to the WiFi network.
2. Try restarting the device by simultaneously pressing and holding down the power and volume-up buttons until the device turns off. Then press the power button once more to turn the device on.
3. Ensure that you have the latest version of the app.

If none of it works, contact our support team by calling +254 20 5002062, sending a WhatsApp to +254207609476, or through the “Help” section of your Manager Portal.

When you use GoDroid from Glovo’s Sunmi device, you don’t need to log in or log out of the app. If your device is not working for some reason, please contact our support team by calling +254 20 5002062, sending a WhatsApp to +254207609476, or sending us a message through the “Help” section in the Manager Portal. Our support team will give you credentials to log in from another Android device.

The decision to transition to the GoDroid app is part of our ongoing commitment to improve the operational efficiency and user experience for our partners. This new app has more advanced technology than the Orders app, making it easier and more efficient for you to manage your orders.

The GoDroid app is designed with a focus on providing a more intuitive and user-friendly interface. It includes several new features aimed at improving your day-to-day operations. Since any transition to a new tool is a complex task, we will be rolling out them gradually. Rest assured, we will be communicating with you about any updates and changes because your seamless integration with the new tool is our top priority.

As with any change, we understand that transitioning to a new tool can be challenging. We are committed to making this process as smooth as possible and will keep you informed every step of the way. Ensuring your seamless integration into the new system is our top priority.

When you try to log in to your Orders app on the day of the transition to your new GoDroid, you will see a banner redirecting you to use GoDroid. After we understand that there aren’t any operational issues with your new app, the Orders app will be automatically deleted from your devices.

If you have doubts about the usage of the GoDroid app, read this article to learn more. 

GoDroid has much more technical capabilities to provide a better user experience for Glovo partners. We are currently exploring more features to launch for you.

Meanwhile, here are new features GoDroid will have at the moment of the transition:

• Upcoming orders: we will show you the orders that are scheduled for delivery in the next 24 hours. For example, if a courier is still not assigned for the order or your customer chooses a specific time for delivery, you will be able to see such orders in the “Upcoming orders” section.
• Courier map: you will be able to see an actual map of the courier ride to your store. This way you can better anticipate their arrival to avoid long waiting times.
• Decline orders: you can finally cancel orders without the need to contact our support team.

More information on how to use the GoDroid app is available in this article.

To make the app more secure, we have decided to deactivate access to invoices in the app, so after the transition to GoDroid you will only receive your invoices via email after each billing cycle. At the same time, we are working on improving your Manager Portal, and we are considering being able to access your invoices there. Please bear with us while we are working on this upgrade, and, as always, we will communicate with you about any change.

Yes, we are excited to announce that we are developing a new product solution aimed at improving the efficiency of growing your business with Glovo. This means that the current Manager Portal will be upgraded soon. We are committed to keeping you fully informed and will notify you at least 3 weeks in advance of the transition. Additionally, our support team will be on hand to assist you throughout this change and ensure a smooth transition.