In the Profile Section of the Orders app, you’ll be able to find three types of contacts. It is important to always keep them updated as it will ensure that you and any other employee at your store receive the right information from Glovo:
Operations Contact (can be viewed and modified via the Orders app and Manager Portal)
This is the person located at the store managing the day-to-day business. Generally, it’s the store manager. However, you can also add an additional email of a store employee.
This contact will receive:
- Responses from our Partner Support team to the messages you or your team send us through the Orders app.
- Operational communications such as information about new Orders App features, holiday reminders, guides on how to use the Orders app, etc.
- Calls about any matters regarding ongoing orders.
Business Contact (can be viewed via the Orders app and modified via Manager Portal only)
This is the key decision maker for the business. It might be the business owner and/or another person in charge of managing the overall business, not necessarily located at the store.
This contact will receive:
- Business-related information, such as performance reports or marketing promotions.
- Relevant communications shared with the daily Operations contact for visibility.
Invoicing Contact (can be viewed via the Orders app and modified via Manager Portal only)
This is the person/people in charge of invoicing and payments.
This contact will receive:
- Invoices and any other information regarding the invoicing process and payments.
Note: You can add up to two different email addresses for each type of contact. Also note that the same person can be added to different types of contacts.