For problems or incidents related to ongoing orders, call us on the Partner Support number that you’ll find by clicking on “Help and resources” in the Profile section of the Partner Orders app: 931 224 331
*If you’re a Marketplace Partner, call 931 220 961.
For any other questions, please send us a message by clicking on the “Help and resources” button in the Profile section of the Partner Orders app, and we’ll get in touch with you as soon as possible.
To calculate your store rating, we take into account the customer ratings from the last 100 orders over the last 60 days. The rating is calculated once a day at 5am (it includes all of the orders rated by customers up until that time.
By focusing on the following parameters, you can improve your positioning on the app:
Partners who run promotions, keep the menu updated and fix the right price will get more sales and therefore they will be ranked higher in the wall.
Partners who perform better in terms of ratings, waiting time and cancellation rates, will have a better position on the app.
New Partners and exclusive partners will be ranked higher in the wall. Also we will make sure all partners have a fair chance at being successful with Glovo.
Partners who are closer to the delivery address of the user will be ranked higher in the wall.
Read more about Glovo Ranking on this post.
The delivery fee is calculated dynamically for each user and store.
The main factors that impact the delivery fee are:
If you’d like to add an additional Store to Glovo and your Orders app, please send us a message by clicking on the “Help and resources” button in the Profile section of the Orders app.
