Help & FAQs - How to use Pelican

On the day of your transition to Pelican, you will receive an email with your login address and a temporary password. Depending on the device you are using, here are the steps you need to take:

1. Sunmi device –> The Pelican app will appear automatically. You need to click on the new app, enter the login address and a temporary password, and set a new password.

2. Other Android devices –> Download the app by following this link, enter the login address and a temporary password, and set a new password.

📝 Note 1: Make sure to have at least 500 MB of memory on your device to be able to use the Pelican app. For example, you can delete a Google Chrome application, by selecting “Settings → App→ Google Chrome → Uninstall”.

📝 Note 2: You need to activate each Store Address ID separately by setting a password for every location.

3. Other non-Android devices: Pelican works only on an Android device, so make sure to have one before the launch of the app or contact our support team to receive Glovo’s Sunmi device.

If you encounter any issues with the login, contact our support team by calling +254 20 5002062, or through the “Help” section of your Manager Portal, and they will help you.

Once you have logged into the Pelican app, refer to this article to learn how to use this platform.

If you use the Sunmi device, the Pelican app will appear automatically.

If you have any other Android device, you can download the app by following this link.

⚠️ Remember that when logging in for the first time, you need to activate each Store Address ID separately by setting a new password for every location.

Here are the possible solutions to this issue:

1️⃣ Pelican app will appear automatically on the date of the transition to the new tool. Please check the email we sent you because the date for the launch of the app depends on your city.

2️⃣ You need to have at least 500 MB of memory on your device to be able to use the Pelican app. To free up the space you can delete a Google Chrome application, for example. On your Sunmi, select “Settings → App→ Google Chrome → Uninstall”.

3️⃣ Your Android SDK version must be 21 (Android 5.0 Lollipop) or up and the Google Play Services version must be 21.48.15 or up.

If nothing works, please contact our support team by calling this phone number +254 20 5002062, or sending us a message through the “Help” section in the Manager Portal. Make sure to prepare the serial number of your Glovo device, which you will find on the back next to the barcode.

The Pelican app was designed specifically for Android users to ensure the best features and functionalities. 

If you don’t have an Android device to use the Pelican app, reach out to your account manager or our support team through the “Help” section of your Manager Portal. They will guide you through the available alternatives and organize a delivery of Glovo’s Sumni device to connect to the new app.

You will receive an email with your login email address and a temporary password on the day of the transition to Pelican. Make sure to set a password for each Store Address ID separately to activate every store. Also, set a password you and your staff will remember, otherwise, you will need to reset the password again.

If you haven’t received the email with the credentials or forgot them, contact our support team by calling +254 20 5002062, or through the “Help” section of your Manager Portal.

When there are any technical issues with the app, you will receive push notifications with failures. Make sure to always keep your device connected to the internet and update the app when you have a respective notification.

If your device is not working for some reason, please contact our support team by calling +254 20 5002062, or sending us a message through the “Help” section in the Manager Portal. Make sure to provide evidence of the issue you are experiencing so that our team can provide you with better support.

The decision to transition to the Pelican app is part of our ongoing commitment to improve the operational efficiency and user experience for our partners. This new app has more advanced technology than the Orders app, making it easier and more efficient for you to manage your orders. Also, Pelican is specifically designed for groceries and retail partners, and we are convinced that it will be a game-changer in your collaboration with Glovo.

After you transition to Pelican, it will be the only application to manage orders from your Glovo customers.

Pelican has simpler and more efficient picking solutions and a way to modify the price of the ongoing order without contacting support. You can read more about these and other features of Pelican in this article.

Finally, we understand that transitioning to a new tool can be challenging. We are committed to making this process as smooth as possible and will keep you informed every step of the way. Ensuring your seamless integration into the new system is our top priority.

When you try to log in to your Orders app on the day of the transition to Pelican, you will see a banner redirecting you to use Pelican. After we understand that there aren’t any operational issues with your new app, the Orders app will be automatically deleted from your devices.

If you have doubts about the usage of the Pelican app, read this article to learn more.

Pelican is specifically designed for groceries and retail partners and it has much more technical capabilities to accommodate your needs.

What new features are available in Pelican?

✅ Better order pick-up process: you will see a list of all products in the order divided by categories, how many you have picked, and how many were ordered.

✅ Barcode scanning: you will be able to scan the barcode of the products your customer ordered instead of manually clicking on the product.

✅ Edit ongoing orders: not only will you be able to replace or remove the product from the ongoing order, but you can also modify the price of the order.

✅ Change order price while picking it up: Sometimes the price of one of your products may have changed or was different on the app when the customer ordered it. With Pelican, you can change the price of a product when you’re picking it up.

More information on how to use the Pelican app is available in this article.