Tutorials & Tips - How to use GoDroid

GoDroid is the Android application used by Glovo partners to manage orders and their daily activities. This app has replaced the Orders app to ensure a better user experience. 

Since GoDroid is an exclusively Android application, here is how you can access it: 

📝 Note: Make sure to have at least 500 MB of memory on your device to be able to use the GoDroid app. For example, you can delete a Google Chrome application, by selecting “Settings → App→ Google Chrome → Uninstall”. 

When you first log in to GoDroid, make sure to manually allow access to calls and the device location. It is important for the app to run smoothly and without failures. 

If you encounter any issues with login to GoDroid, here is what you can try: 

If you still have issues with logging in, check the FAQs here. And if you still haven’t found the answer, contact our support team.  

If you have any issues, our support team will be ready to help. 

10 minutes before each scheduled opening hour, you will see a reminder to open your store to start receiving orders from Glovo customers. 

👉 If you want to change your opening hours, click on the store icon at the top of the screen and press “Edit”. 

👉 If you want to temporarily change your availability status, click on the status of your store and choose between “Set to busy (30 mins)” and “Close for the day”. 

📝 Note: When choosing any of these options, your already accepted orders won’t be cancelled to ensure the best customer experience. Make sure to prepare and hand them to couriers.  

After you are ready to reopen your store, click again on the store status button. 

👉 When you receive a new order, you will hear a sound notification and see a pop-up notification to start accepting orders.  

👉 In the “New” section, click on the order to see its details, and click on the “Accept Order” button. If you are using the Sunmi device, after clicking this button, the receipt will be printed automatically. 

👉 When the order is prepared, click on the order in the “Accepted” section and press the “Ready for delivery” button. This way you can avoid courier delays in order delivery. 

To ensure the smooth delivery of the order to a customer, a courier also needs to accept orders in their app. Before they do it and start their ride to your store, you can change the preparation time of the order. This way you can avoid couriers waiting at your store to pick up the order. 

If you accept a new order and then realize that you run out of a product that has just been ordered by a customer, you can modify this order and offer an alternative product to the customer.

Depending on how the decision of the customer, you have two available options: 

To avoid orders with unavailable products and ensure a smooth customer experience, make sure to deactivate the unavailable products in the “Menu” section.  

To ensure that you remember to activate the unavailable items, the app will send you reminders to check the unavailable items. You must keep your menu up to date to avoid cancellations that are proven to be the worst customer experience. 

If you want to add a new product or change prices, you can do it from the “Menu” section in your Manager Portal. 

If for any reason you can’t deliver an order, you can decline it without contacting our support team. 

In case of the “Item unavailable” reason, you will see another window encouraging you to contact the customer and offer them a replacement of the same value or an option to receive an order without an unavailable item. 

We highly encourage you to try to save the order before cancelling it to keep your customers happy. Saving orders lets you meet customer needs better which helps to keep them satisfied and trusting in our service.

In the “Recent orders” section, you can see cancelled and completed orders from today and yesterday. 

When you click on each order, here is what you can do: 

If you want to see older orders, you need to log in to your Manager Portal and go to the “Order history” section.