Tutorials & Tips - Manager Portal

Temporarily activate and deactivate products

If you run out of a product on your menu, you can deactivate it by selecting the product and then pressing “deactivate” on the Orders app. You can deactivate it for a specific period of time. When you have the product available again, reactivate it so that your customers can order it. You can follow the same procedure in the “attributes” category.

It’s important to deactivate products as soon as possible once you realize you’re out of stock, to avoid receiving orders that you won’t be able to fulfill and therefore, to guarantee customer satisfaction.

You can also deactivate products using the Menu Manager. To log in go to managers.glovoapp.com and access with your Glovo partner credentials. Find more about Menu Manager tutorials here.

If you forget to deactivate products that you don’t have available and the customer has already made an order, call him/her to offer an alternative. If the customer accepts, you can modify the order straight from the Orders app. If not, contact Partner Support to cancel the order.

To replace products, select the order you want to modify, find the product to replace and click Edit. Click on Replace, then select the alternative product and click Save. Reprint the ticket with your device and put it in the bag.

If you have any problem with an ongoing order and need help, please contact Partner Support.

The first time you access the Manager Portal, you will be asked to create a Manager Account. The Manager Portal is a suite of tools for Partners were you can find the Menu Manager, to edit your menu, and more to come in the early future such as Home Dasboard, Store Settings, Reports and much more. With the Manager account you will be able to take full control of your store/s.

If it’s the first time you are accessing the Manager Portal, you’ll have to first log in with your Orders app username and password. Then, an informative disclaimer will be displayed for you to create a Manager Account to be able to access it in the future.

You can choose among:

When choosing the option ‘Select an existing account to promote’ OR ‘Promote this account’: The account selected will be promoted to store manager.

Note: If the Menu Manager is not available yet for your store and you need to update it, please send us a message by clicking on the “Help and resources” button in the Profile section of the Orders app with your request. Please remember to request menu changes at least 7 days in advance.

As a way of structuring your menu, you can create new sections, edit or reorder existing ones. For example you can organize your menu by Appetizers, Main, Dessert, etc.

By clicking on “Add Product” in the main view of the Menu Manager you will access the form to add a new product or option. To create it you will need to add: title, description, section, price and select if it’s enabled or disabled to your customers.

If you want to edit an existing product of your menu, navigate your restaurant menu and click on the product you want to modify. You will be able to:

The Dashboard is the place where you can find insights on your business performance. From the Dashboard, you can:

Tip: For detailed information about each metric, press on the question mark next to it.

You can access the Manager Portal by:

Visiting the website managers.glovoapp.com available by using any browser of a desktop (recommended option), tablet, or mobile device.

From the Manager Portal you will be able to access the key tools for managing and growing your business from a single place:

And many more features that are on the way!

The first time you are accessing the Manager Portal, you’ll have to first log in with your Orders app credentials (email and password).

Once you have logged in you will see a pop-up inviting you to create your Manager account.

Select the email you want to use to create your account:

A. If you select the business or invoicing email account you have provided to us during the onboarding process:

• Confirm you want to use that email to create a Manager account
• Check the inbox of the account selected
• Click on the link within the email received to verify your email address by clicking on ‘Set credentials’
• Define your password and PIN

B. If you select the Operator account you have been provided with via email during the onboarding:

• Confirm you want to use that email to create a Manager account
• Check the inbox of the account selected
• Click on the link within the email received to verify your email by clicking on ‘Confirm email’