Manager Portal - Kenya
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Tutorials & Tips - Manager Portal

Discover our tutorials, advice, and educational resources for Partners

Manager Portal

How to contact support in the Manager Portal

For most questions, the Manager Portal already has answers! Click on the “Help” button in the top right corner to access a list of potential issues. 

 

  1. Choose what your issue is related to.

  2. To help you navigate the tool better, we’ll suggest possible solutions based on the category you choose.

  3. We will also recommend articles from the “Knowledge Center” section to help you find the best answer in one of the guides.

  4. In other cases, a form will appear requesting the information for our support team to provide a relevant solution.

📝 Note: To track responses, go to the “Inbox” in your “Help” section. You won’t receive an email when you receive a new response, so make sure to check the “Inbox” often. 

How to manage your products

Temporarily activate and deactivate products

If you run out of a product on your menu, you can deactivate it by selecting the product and then pressing “deactivate” on the Orders app. You can deactivate it for a specific period of time. When you have the product available again, reactivate it so that your customers can order it. You can follow the same procedure in the “attributes” category.

It’s important to deactivate products as soon as possible once you realize you’re out of stock, to avoid receiving orders that you won’t be able to fulfill and therefore, to guarantee customer satisfaction.

You can also deactivate products using the Menu Manager. To log in go to managers.glovoapp.com and access with your Glovo partner credentials. Find more about Menu Manager tutorials here.

Update prices

If you want to update the price of a product, click on the pencil located next to the price to edit it on the Orders app. The updated price will be reflected immediately.

You can also edit your products prices using the Menu Manager. To log in, go to managers.glovoapp.com and access with your credentials. Find more about Menu Manager tutorials here.

Replace products

If you forget to deactivate products that you don’t have available and the customer has already made an order, call him/her to offer an alternative. If the customer accepts, you can modify the order straight from the Orders app. If not, contact Partner Support to cancel the order.

To replace products, select the order you want to modify, find the product to replace and click Edit. Click on Replace, then select the alternative product and click Save. Reprint the ticket with your device and put it in the bag.

If you have any problem with an ongoing order and need help, please contact Partner Support.

How can I edit my menu?

You can edit your menu at Glovo in a fast and easy way, and submit the edits so they can be immediately visible to your customers with the Menu Manager.

Create the Manager Account

The first time you access the Manager Portal, you will be asked to create a Manager Account. The Manager Portal is a suite of tools for Partners were you can find the Menu Manager, to edit your menu, and more to come in the early future such as Home Dasboard, Store Settings, Reports and much more. With the Manager account you will be able to take full control of your store/s.

With the Manager Account you will have permissions to:

  • Edit and manage your store’s menu.

  • Enter the Orders app.

  • Access to future new features for managers.

How to create your Manager Account

If it’s the first time you are accessing the Manager Portal, you’ll have to first log in with your Orders app username and password. Then, an informative disclaimer will be displayed for you to create a Manager Account to be able to access it in the future.

You can choose among:

  • Providing a new email address.

  • Selecting an existing account to promote the same account that is used for the Orders app.

When choosing the option ‘Select an existing account to promote’ OR ‘Promote this account’: The account selected will be promoted to store manager.

Access the Menu Manager

  • Log-in

    To access the Menu Manager go to managers.glovoapp.com and log in with your Glovo partner credentials. You can access the Menu Manager from your mobile device or desktop.

  • Menu View

    Once logged in you will see an overview of your menu. The view contains a selector to filter by collection to display menu sections and their associated products and options.

Note: If the Menu Manager is not available yet for your store and you need to update it, please send us a message by clicking on the “Help and resources” button in the Profile section of the Orders app with your request. Please remember to request menu changes at least 7 days in advance.

How to create or edit sections

As a way of structuring your menu, you can create new sections, edit or reorder existing ones. For example you can organize your menu by Appetizers, Main, Dessert, etc.

  • To create a new section, on the top of the page you will find the menu button where you can select the option “create new section” and complete the information required.

  • Edit sections by clicking on the menu button of a section and select the option you want to edit, ie: “edit section title”.

  • Press the save button to apply your changes.

Add a product to your menu

By clicking on “Add Product” in the main view of the Menu Manager you will access the form to add a new product or option. To create it you will need to add: title, description, section, price and select if it’s enabled or disabled to your customers.

Edit a product

If you want to edit an existing product of your menu, navigate your restaurant menu and click on the product you want to modify. You will be able to:

  • Change or upload a new image.

  • Rename the product.

  • Edit the description.

  • Select another section.

  • Edit the price.

  • Select if your product is enabled or disabled.

Monitor your performance

The Dashboard is the place where you can find insights on your business performance. From the Dashboard, you can:

  • Analyze the growth metrics such as Orders, Gross sales or Average order value.

  • Keep an eye on your operational performance by observing Cancellations, Refunds and Preparation Time.

  • Monitor customer satisfaction metrics such as ratings, reviews, Product issues and Performance.

Tip: For detailed information about each metric, press on the question mark next to it.

Connect to the Manager Portal

You can access the Manager Portal by:

Visiting the website managers.glovoapp.com available by using any browser of a desktop (recommended option), tablet, or mobile device.

What can you do within the Manager Portal?

From the Manager Portal you will be able to access the key tools for managing and growing your business from a single place:

  • Dashboard: Monitor the sales, operational, performance metrics to run your business, keep your customers happy and take informed decisions.

  • Menu Manager: Edit your menu/catalog and keep your inventory up to date whenever you need it.

  • Order history: Check the full history of the orders received in your store. You’ll be able to understand the issues such as refunds, bad ratings and cancellations and the payment method

  • Invoices: Review and download all the Invoices and Credit notes generated for your store.

    * This section may not be available in your country yet, we’re working on it!

  • Promotions: Create, control and review your promotions performance in an easy and quick way.

  • Store settings: Keep your schedule and working hours up to date and plan holidays and closing days to avoid cancellations.

And many more features that are on the way!

How to create your Manager Account

The first time you are accessing the Manager Portal, you’ll have to first log in with your Orders app credentials (email and password).

Once you have logged in you will see a pop-up inviting you to create your Manager account.

Please follow these steps to create an account:

Select the email you want to use to create your account:

A. If you select the business or invoicing email account you have provided to us during the onboarding process:

  • Confirm you want to use that email to create a Manager account
  • Check the inbox of the account selected
  • Click on the link within the email received to verify your email address by clicking on ‘Set credentials’
  • Define your password and PIN

B. If you select the Operator account you have been provided with via email during the onboarding:

  • Confirm you want to use that email to create a Manager account
  • Check the inbox of the account selected
  • Click on the link within the email received to verify your email by clicking on ‘Confirm email’

Log in to the Manager Portal

To access the Menu Manager go to managers.glovoapp.com and log in with your Glovo Partner credentials. You can access the Menu Manager from your mobile device or desktop.

Note: If Manager Portal is not available yet for your store and you support updating your Menu, please send us a message by clicking on the “Help and resources” button in the Profile section of the Orders app with your request. Please remember to request menu changes at least 7 days in advance.