How-to guides for new Glovo partners

How to work with Glovo

Here is how the delivery app Glovo works:

The customer places an order via the Glovo app.
The partner receives the order through the GoDroid (for restaurants) or the Pelican app (for groceries and retail businesses).
Glovo’s algorithm assigns the most suitable courier.
The partner prepares or collects the order.
The courier arrives at the store to pick up the order.
The courier picks up the order.
The courier delivers the order to the customer’s address.
The customer receives the order.

How to log in to the Glovo tools

There are three tools that Glovo partners should use. Let’s go over them one by one to understand their differences and how you can log into them.

Manager Portal is a platform for the business owners that serves two main purposes:

To set up your store at the beginning of your journey with Glovo.
To manage your business performance and implement actions to make it grow.

After your store is created in our system, we will send you an email with your login email and a temporary password inviting you to access the Manager Portal.

GoDroid is the Android application used by Glovo food partners to manage orders and their daily activities.

If you use Glovo’s Sunmi device, the GoDroid app will appear automatically. You need to click on the app, and you will be logged in.

If you use other Android devices, you will receive an email with your login email address and a temporary password. Download the app by following this link, set a new password, and log in to the app.

Pelican is also an Android application to manage orders and their daily activities. However, it is only available for Glovo’s groceries and retail partners.

During your registration process, you will receive an email with your login email address and a temporary password. The app will appear on your Sunmi device. However, if you use other Android devices, download the app using this link, set a new password, and log in to the app.

How to set up your store

When you become a new partner in Glovo, we would like to provide you with the knowledge to deliver exceptional experiences to your customers.

Once your store is created in our system, you will receive an email where we explain all the steps you need to take to start receiving orders. Let’s recap them here:

Step 1. Verify your contact information.

👉 Your business contact information is used for updates about your performance, new features, and regulations.

📝 Note: We kindly ask you to agree to receive updates from Glovo via WhatsApp or similar platforms so that you won’t miss any updates from us.

👉 Your invoicing contact information is used to receive invoices and finance-related information.

Step 2. Add your working hours.

We ask you to ensure that your working hours are correct to let your customers know when you are available to receive orders and avoid cancellations.

📝 Note: During the first 30 days, new partners are highlighted in the Glovo app to introduce them to new customers. Make sure your store is open to be more visible. This will help you receive more orders!

Step 3. Verify your menu.

Ensure your menu is accurate and appealing to your customers.

Divide the menu into sections to make browsing easier.
Add photos and descriptions to make your products more appealing.
Use familiar names for products and sections to avoid confusion.
Include key info (weight, units, allergens) and check your content for typos.

Read more tips about your menu quality here.

Step 4. Learn how to use the GoDroid or Pelican app.

It is crucial for every staff member who will accept orders from Glovo customers to know how to use our order management apps. Depending on your type of business, you will use either GoDroid (for food partners) or Pelican (for groceries or retail partners).

Make sure you have read our how-to guides for your specific app:

Step 5. Activate your store.

👉 Option 1: Go live immediately. This way your store will start showing to users in the Glovo app immediately.

👉 Option 2: Schedule activation. Choose a later time to go live. Remember this date as you will have to be ready to receive orders.

How to ensure the quality of your menu

High-quality product images can significantly increase your orders because customers are three times more likely to order products with appealing photos.

To ensure the quality of your menu, follow the next steps:

Deactivate unavailable products in the “Menu” section of your Manager Portal or GoDroid/Pelican.
Upload high-quality images for each item, captivating customers with visually appealing photos of your products.
Edit each product listed on your menu by adding or modifying descriptions and prices, ensuring accuracy and enticing details.

How to successfully deliver an order

Correct usage of GoDroid or Pelican is key to your success in Glovo. Make sure you have read our how-to guides for your specific app:

If you follow these general instructions, your customers will be satisfied and come back for more orders.

Ensure the device you use to connect to GoDroid or Pelican is connected to the internet, fully charged, at high volume, and stocked with paper.
Open your store at the beginning of each shift to start receiving orders from Glovo customers.
If your store has high-demand hours, you can set a different availability status so your customers can’t order from your store until you are ready to receive orders again. Choose between “Set to busy (30 mins)” (or “Busy for 30 minutes” in Pelican) and “Close for the day”.
If you ran out of a product that was just ordered, call the customer to offer an alternative. If they agree, modify the order in the app. If they want to cancel, cancel the order in the app (if the app allows you to do it) or contact our support team at this phone number: +254 20 5002062.
To prevent an unavailable product from being ordered again, deactivate it in GoDroid or Pelican.
Go through the order details and the ticket very thoroughly to make sure all products are included.
Seal the bag with staples or stickers.
When an order is ready for pick up, click “Ready for Delivery” in GoDroid or “Ready for Pickup” in Pelican.
Before handing the order to the courier, double-check the order code to make sure it’s the right one.
Confirm that the courier has picked up all bags before they depart. If the courier has already left and you realize that something has been forgotten, please call our support phone for assistance.

You are all set to successfully deliver orders to your Glovo customers! Good luck! 🍀

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