Manager Portal
How to manage your products
Temporarily activate and deactivate products
If you run out of a product on your menu, you can deactivate it by selecting the product and then pressing “deactivate” on the Orders app. You can deactivate it for a specific period of time. When you have the product available again, reactivate it so that your customers can order it. You can follow the same procedure in the “attributes” category.
It’s important to deactivate products as soon as possible once you realize you’re out of stock, to avoid receiving orders that you won’t be able to fulfill and therefore, to guarantee customer satisfaction.
You can also deactivate products using the Menu Manager. To log in go to managers.glovoapp.com and access with your Glovo partner credentials. Find more about Menu Manager tutorials here.
Update prices
If you want to update the price of a product, click on the pencil located next to the price to edit it on the Orders app. The updated price will be reflected immediately.
You can also edit your products prices using the Menu Manager. To log in, go to managers.glovoapp.com and access with your credentials. Find more about Menu Manager tutorials here.
Replace products
If you forget to deactivate products that you don’t have available and the customer has already made an order, call him/her to offer an alternative. If the customer accepts, you can modify the order straight from the Orders app. If not, contact Partner Support to cancel the order.
To replace products, select the order you want to modify, find the product to replace and click Edit. Click on Replace, then select the alternative product and click Save. Reprint the ticket with your device and put it in the bag.
If you have any problem with an ongoing order and need help, please contact Partner Support.
Create the Manager Account
The first time you access the Manager Portal, you will be asked to create a Manager Account. The Manager Portal is a suite of tools for Partners were you can find the Menu Manager, to edit your menu, and more to come in the early future such as Home Dasboard, Store Settings, Reports and much more. With the Manager account you will be able to take full control of your store/s.
With the Manager Account you will have permissions to:
How can I edit my menu?
You can edit your menu at Glovo in a fast and easy way, and submit the edits so they can be immediately visible to your customers with the Menu Manager.
How to create your Manager Account
If it’s the first time you are accessing the Manager Portal, you’ll have to first log in with your Orders app username and password. Then, an informative disclaimer will be displayed for you to create a Manager Account to be able to access it in the future.
You can choose among:
When choosing the option ‘Select an existing account to promote’ OR ‘Promote this account’: The account selected will be promoted to store manager.
Access the Menu Manager
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Log-in
To access the Menu Manager go to managers.glovoapp.com and log in with your Glovo partner credentials. You can access the Menu Manager from your mobile device or desktop.
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Menu View
Once logged in you will see an overview of your menu.
The view contains a selector to filter by collection to display menu sections and their associated products and options.
Note: If the Menu Manager is not available yet for your store and you need to update it, please send us a message by clicking on the “Help and resources” button in the Profile section of the Orders app with your request. Please remember to request menu changes at least 7 days in advance.
How to create or edit sections
As a way of structuring your menu, you can create new sections, edit or reorder existing ones. For example you can organize your menu by Appetizers, Main, Dessert, etc.
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To create a new section, on the top of the page you will find the menu button where you can select the option “create new section” and complete the information required.
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Edit sections by clicking on the menu button of a section and select the option you want to edit, ie: “edit section title”.
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Press the save button to apply your changes.
Add a product to your menu
By clicking on “Add Product” in the main view of the Menu Manager you will access the form to add a new product or option.
To create it you will need to add: title, description, section, price and select if it’s enabled or disabled to your customers.
Edit a product
If you want to edit an existing product of your menu, navigate your restaurant menu and click on the product you want to modify.
You will be able to:
Follow this steps to manage your orders
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Receive an order
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Review and accept the order.
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Print the ticket.You can print the ticket with the Glovo Sunmi or with your own device.
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Prepare the order
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Did you realize that you run out of a product that was just ordered to you? If you forgot to deactivate a product that you run out ofand the customer already made an order, please call him/her to offer an alternative. If the customer accepts, you can modify the order straight from the Orders app. Otherwise, if the customer wishes to cancel, please contact Partner support to cancel the order. Read more on how to edit products here.
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Push the “Mark as ready” button once the order is prepared and ready to be collected. After pressing the button, the courier will be notified that the order is ready to be collected.
By using the “Mark as ready” button you will be able to:
– Deliver orders quicker and improve user. satisfaction as a result
– Ensure the food arrives warm to the customer.
– Reduce the waiting time for couriers and therefore the number of couriers waiting in your store to collect orders.
– Utilize couriers more effectively so that there are more couriers available when you need them.
Note: The “Mark as ready” button is not yet activated in all cities
If you have your own couriers and you are using Glovo only to receive additional orders, please click on the “Dispatched to courier” button once you’ve handed over your order to your courier. Then the order will automatically move into the “Delivered” section. If you don’t click on this button, the order will continue to be displayed in the “accepted” section for the next 2 hours.
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The courier will arrive at your store to pick up the order.
Orders are identified with a 3-digit number pick-up code. This code is prominently displayed for each order in the Orders section of the Orders app as well as on the upper side of the printed tickets. For any other matters other than the pick-up, please keep referring to the original Order ID code, which is the unique identifier of each order.
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Deliver the order to the courier
Monitor your performance
The Dashboard is the place where you can find insights on your business performance. From the Dashboard, you can:
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Analyze the growth metrics such as Orders, Gross sales or Average order value.
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Keep an eye on your operational performance by observing Cancellations, Refunds and Preparation Time.
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Monitor customer satisfaction metrics such as ratings, reviews, Product issues and Performance.
Tip: For detailed information about each metric, press on the question mark next to it.
Connect to the Manager Portal
You can access the Manager Portal by:
Visiting the website managers.glovoapp.com available by using any browser of a desktop (recommended option), tablet, or mobile device.
What can you do within the Manager Portal?
From the Manager Portal you will be able to access the key tools for managing and growing your business from a single place:
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Dashboard: Monitor the sales, operational, performance metrics to run your business, keep your customers happy and take informed decisions.
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Menu Manager: Edit your menu/catalog and keep your inventory up to date whenever you need it.
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Order history: Check the full history of the orders received in your store. You’ll be able to understand the issues such as refunds, bad ratings and cancellations and the payment method
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Invoices: Review and download all the Invoices and Credit notes generated for your store.
* This section may not be available in your country yet, we’re working on it!
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Promotions: Create, control and review your promotions performance in an easy and quick way.
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Store settings: Keep your schedule and working hours up to date and plan holidays and closing days to avoid cancellations.
And many more features that are on the way!
How to create your Manager Account
The first time you are accessing the Manager Portal, you’ll have to first log in with your Orders app credentials (email and password).
Once you have logged in you will see a pop-up inviting you to create your Manager account.
Please follow these steps to create an account:
Select the email you want to use to create your account:
A. If you select the business or invoicing email account you have provided to us during the onboarding process:
- Confirm you want to use that email to create a Manager account
- Check the inbox of the account selected
- Click on the link within the email received to verify your email address by clicking on ‘Set credentials’
- Define your password and PIN
B. If you select the Operator account you have been provided with via email during the onboarding:
- Confirm you want to use that email to create a Manager account
- Check the inbox of the account selected
- Click on the link within the email received to verify your email by clicking on ‘Confirm email’
Log in to the Manager Portal
To access the Menu Manager go to managers.glovoapp.com and log in with your Glovo Partner credentials. You can access the Menu Manager from your mobile device or desktop.
Note: If Manager Portal is not available yet for your store and you support updating your Menu, please send us a message by clicking on the “Help and resources” button in the Profile section of the Orders app with your request. Please remember to request menu changes at least 7 days in advance.
