Manager Portal is a platform created for managers and business owners that allows them to access key information and tools to effectively manage their business performance and implement actions to make it grow.
For more information about the tool check here.
Please download our latest Manager Portal playbook
Orders App is an operational tool for:
Manager Portal is a business tool for:
The first time you are accessing the Manager Portal, you’ll have to first log in with your Orders app credentials (email and password).
Once you have logged in you will see a pop-up inviting you to create your Manager account.
For step by step information, please check the “How to create your manager account” section in Tutorials and tips.
The Manager Portal “Help” section is the dedicated channel for managers that provides quick and efficient support on numerous topics such as:
Simply access the Manager Portal and click on the “Help” button located in the left hand menu. You will find a list of previous conversations organized by messages with the latest update.
You can also access the Manager Portal “Help” section from the following section of Manager Portal:
Remember: If you have more than one store location, please remember to select the one you wish to contact for.
Once the conversation has been resolved and finalized, it will appear with the status ‘Closed’. If you have further inquiries about that specific topic, please open a new message.
Yes, if an operator or yourself creates a message in the Orders App, the message will sync and appear in the Manager Portal. As a manager, you will have access to the issues operators have that are non-ongoing issues. However, we encourage managers to contact us through the Manager Portal “Help” section rather than through the Orders app. In the Manager Portal “Help” section you will have the option to upload photos/ documents to your message, open an issue for a specific order or invoice and find in the Manager Portal all the information you need to manage your business. Whereas the Orders app has been created to manage ongoing orders.
If you’d like to change your store’s menu and pictures on the Glovo app, access the Menu Manager and log in with your Glovo partner credentials.
Find more about the Menu Manager in our tutorials section.
Note: If the Menu Manager is not available yet for your store, please send us a message by clicking on the “”Help and resources”” button in the Profile section of the Orders app to request your menu change. Please remember to send your request at least 7 days in advance, as this is the maximum time our team will need to perform the changes.
Glovo customers expect to see affordable prices for the products. It motivates them to place orders from your store, leading to increased orders and volumes.
You can update the price of the product in both the Orders app and the Manager Portal.
Update the price and press “Save changes”.
If you want to add additional products to your menu on the Glovo app, access the Menu Manager and log in with your Glovo partner credentials.
Add a new product by clicking on the “”+”” button on the top of the page. You will be able to upload your photos and create new dish.
Find more about the Menu Manager in our tutorials section.
Note: If the Menu Manager is not available yet for your store, please send us a message by clicking on the “”Help and resources”” button in the Profile section of the Orders app to request your menu change. Please remember to send your request at least 7 days in advance, as this is the maximum time our team will need to perform the changes.
If you run out of a product on your menu, select the product and click on “Disable”. You can choose to disable it for a set period of time. Remember to reactivate the product once you have it back in stock so your customers can order it. Follow the same procedure for the “Attributes” category.
You can also disable a product through the Menu Manager and log in with your Glovo partner credentials.
To disable an existing product navigate your restaurant menu and click on the product you want to modify. You will also be able to:
