Manage your store
How to edit your scheduled hours
Receive orders at the times that you define and let your customers know your working hours in the Glovo app.
You can update your store’s regular opening and closing hours directly from the Profile section of the Orders app by following the steps below:
Press the EDIT button next to your store’s schedule.
On the pop-up window, enter or update the opening and closing hours for each day of the week
Press the SAVE button to apply your changes.
Note: Glovo will deactivate your store 30 minutes prior to your set closing time to ensure that all orders can be prepared and picked up on time.
How to close your store temporarily
Press the house shaped icon in the upper-right corner of the Orders app screen to activate and deactivate your store temporarily.
You can deactivate your store for:
Note: Try to deactivate your store as little as possible. It isn’t good for the customer experience and it can be confusing for customers if sometimes they can’t order from their favorite store. This can result in less future orders.
How to manage your products
Temporarily activate and deactivate products
If you run out of a product on your menu, you can deactivate it by selecting the product and then pressing “deactivate” on the Orders app. You can deactivate it for a specific period of time. When you have the product available again, reactivate it so that your customers can order it. You can follow the same procedure in the “attributes” category.
It’s important to deactivate products as soon as possible once you realize you’re out of stock, to avoid receiving orders that you won’t be able to fulfill and therefore, to guarantee customer satisfaction.
You can also deactivate products using the Menu Manager. To log in go to managers.glovoapp.com and access with your Glovo partner credentials. Find more about Menu Manager tutorials here.
If you want to update the price of a product, click on the pencil located next to the price to edit it on the Orders app. The updated price will be reflected immediately.
You can also edit your products prices using the Menu Manager. To log in, go to managers.glovoapp.com and access with your credentials. Find more about Menu Manager tutorials here.
If you forget to deactivate products that you don’t have available and the customer has already made an order, call him/her to offer an alternative. If the customer accepts, you can modify the order straight from the Orders app. If not, contact Partner Support to cancel the order.
To replace products, select the order you want to modify, find the product to replace and click Edit. Click on Replace, then select the alternative product and click Save. Reprint the ticket with your device and put it in the bag.
If you have any problem with an ongoing order and need help, please contact Partner Support.
Create the Manager Account
The first time you access the Manager Portal, you will be asked to create a Manager Account. The Manager Portal is a suite of tools for Partners were you can find the Menu Manager, to edit your menu, and more to come in the early future such as Home Dasboard, Store Settings, Reports and much more. With the Manager account you will be able to take full control of your store/s.
With the Manager Account you will have permissions to:
How can I edit my menu?
You can edit your menu at Glovo in a fast and easy way, and submit the edits so they can be immediately visible to your customers with the Menu Manager.
How to create your Manager Account
If it’s the first time you are accessing the Manager Portal, you’ll have to first log in with your Orders app username and password. Then, an informative disclaimer will be displayed for you to create a Manager Account to be able to access it in the future.
You can choose among:
When choosing the option ‘Select an existing account to promote’ OR ‘Promote this account’: The account selected will be promoted to store manager.
Access the Menu Manager
To access the Menu Manager go to managers.glovoapp.com and log in with your Glovo partner credentials. You can access the Menu Manager from your mobile device or desktop.
Once logged in you will see an overview of your menu.
The view contains a selector to filter by collection to display menu sections and their associated products and options.
Note: If the Menu Manager is not available yet for your store and you need to update it, please send us a message by clicking on the “Help and resources” button in the Profile section of the Orders app with your request. Please remember to request menu changes at least 7 days in advance.
How to create or edit sections
As a way of structuring your menu, you can create new sections, edit or reorder existing ones. For example you can organize your menu by Appetizers, Main, Dessert, etc.
To create a new section, on the top of the page you will find the menu button where you can select the option “create new section” and complete the information required.
Edit sections by clicking on the menu button of a section and select the option you want to edit, ie: “edit section title”.
Press the save button to apply your changes.
Add a product to your menu
By clicking on “Add Product” in the main view of the Menu Manager you will access the form to add a new product or option.
To create it you will need to add: title, description, section, price and select if it’s enabled or disabled to your customers.
Edit a product
If you want to edit an existing product of your menu, navigate your restaurant menu and click on the product you want to modify.
You will be able to: